FAQs

Are major freeways nearby?

Loop 101(Agua Fria Freeway): very close with access just off the Bell Rd area. This is the most convenient freeway for getting around the West Valley.

Interstate 17 (I-17): approximately a 5-minute drive, though actual travel time may vary.

Is public transportation nearby?

Yes. Route 83 – 83rd Ave approximately 0.9 miles away, route 170 – Bell Rd approximately 1.5 miles away, Arrowhead Towne Center Transit Center approximately 1.4 miles away

Where are you located?

8820 W Bell Rd, Peoria, AZ 85382, conveniently situated near major freeways, public transportation, shopping, dining, and other everyday conveniences.

Do all apartments include a washer and dryer?

Yes. All apartments at Fountain Palms include a full-size washer and dryer, providing convenient in-home laundry for every resident.

Do all apartments include stainless steel appliances?

Stainless steel appliances are available in select units at Fountain Palms. Appliance finishes may vary by apartment, so please contact our leasing team to learn more about the features included in your preferred home.

Do the apartments have balconies?

All apartment homes at Fountain Palms have either a private patio or balcony.

Is additional or in-unit storage available?

Interior storage space varies depending on the floor plan. Garages are also available for rent.

What features are included in the apartments?

Fountain Palms apartment homes offer a variety of convenient features, including central air conditioning, a dishwasher, full size washer and dryer, patio or balcony, and wood-burning fireplaces (in select units). These thoughtful features are designed to make everyday living comfortable and convenient.

What floor plan types and sizes are available?

Fountain Palms offers a variety of 1 - and 2 - bedroom apartment homes.

What flooring types are in the units?

Flooring at Fountain Palms varies by home and finishes. Select homes feature carpeting and/or plank flooring, offering a comfortable and practical living environment.

Is the community smoke-free?

Yes! Fountain Palms is a smoke-free community, providing a clean and comfortable environment for all residents.

Is there a clubhouse or coworking/business center?

Fountain Palms offers a business center with computers and a printer available for resident use, providing a convenient space to work, study, or take care of everyday tasks.

Is there a fitness center on-site?

Fountain Palms offers a large, fully equipped fitness center with 24-hour access, making it easy for residents to stay active and work out on their own schedule.

Is there a pool? What are the hours?

Yes! Fountain Palms has 2 pools and spas, open 8am – 10pm daily.

What amenities are offered?

Fountain Palms offers Flex: split your rent into 2 payments & pay on your schedule, 2 pools with spas and cabanas, dual poolside BBQ grills, 24-hour fitness center, valet trash, business center, convenient 101 freeway access, detached garages and covered parking available, and pet friendly.

What are the amenity hours?

The fitness center is 24-hours, pool is open 8am-10pm daily, the business center is open during office hours.

Are lease terms flexible?

Yes! Fountain Palms offers flexible lease terms ranging from 3 – 15 months, giving residents options to choose a lease term that best fits their needs and lifestyle.

How do I apply?

Applying at Fountain Palms is easy and just a few clicks away! Apply online through our website at www.fountainpalmsapts.com or visit our leasing office to apply in person. Our team is happy to help guide you through the application process.

How do I schedule a tour?

Scheduling a tour at Fountain Palms is easy! Call us at 623-933-4411 or schedule your tour online at a time that works best for you. We look forward to showing you around your future home!

Is renter’s insurance required?

Yes, renter’s insurance is required at Fountain Palms. For your convenience, we offer liability renter’s insurance for $15 per month, which is billed directly through the property. Residents may also provide their own third-party renters insurance, as long as the policy meets the community’s insurance requirements.

What documents are required to apply?

To complete an application at Fountain Palms, applicants will need to provide proof of income and valid identification (through a company called Verifast), along with any other documentation required during the application process. Our leasing team is happy to help answer any questions and guide you through the application process.

What is the income requirement?

Applicants must demonstrate verifiable gross income equal to 2.5 times the monthly rent. For applicants using a housing subsidy, the income standard is calculated using the portion of rent the applicant is responsible for paying. Our leasing team can provide additional details about acceptable forms of income and verification.

Can roommates pay separately?

Yes! Roommates can pay their portions of the rent separately, making it convenient for each resident to manage their own payment.

How do I pay rent?

Fountain Palms offers several convenient ways to pay rent. Residents can make payments directly through the resident portal using ACH, accredit card, or a debit card. We also accept cashier’s check brought directly to the leasing office.

When is rent due?

Rent is due on the 1st of each month late fee of $75 assessed on the 4th and $10 a day until paid in full. For residents who need additional payment flexibility, Fountain Palms partners with Flex, which may allow eligible residents to split their rent into 2 payments throughout the month.

Are utilities included?

Utilities are not included in the monthly rent. Residents are responsible for all applicable utility costs.

How are utilities billed?

Fountain Palms uses a 3rd party billing company to allocate water, sewer, and trash charges, which are billed with your rent each month. Residents are responsible for setting up electricity through APS and will pay separately.

How are packages handled?

Packages at Fountain Palms are delivered directly to residents’ doors by the carrier with the exception of the United States Postal Service. Those packages are delivered to the office and kept in a package room until picked up by resident.

Is additional parking available?

Guest parking is available at Fountain Palms, any uncovered parking spot.

Is parking included?

Yes! Residents can park in any uncovered parking spot at no charge. Covered parking spots are available for $35 a month and garages are available for $100 a month.

How do I submit a maintenance request?

Submitting a maintenance request at Fountain Palms is easy! Residents can contact the leasing office directly or submit a request through the resident portal at their convenience.

How quickly can I expect a response to a non-emergency request?

Our maintenance team strives to address all non-emergency maintenance requests within 72 hours. Response times may vary depending on the nature and urgency of the request.

What are your maintenance hours?

Our maintenance team is available Monday through Friday from 7:00am – 4:00pm. For maintenance emergencies, 24/7 on-call service is available to ensure residents have support when they need it.

What qualifies as an emergency?

A maintenance emergency is an issue that requires immediate attention to protect the safety of residents or prevent significant damage to the home or property.

Examples may include a major water leak, loss of heat during extremely cold weather or air during extremely hot weather, a gas leak, fire, or a serious electrical issue. For maintenance emergencies, our 24/7 on-call team is available to assist.

Are there breed or weight restrictions?

Yes. Breed and weight restrictions may apply. Please contact the leasing office for specific pet requirements and restrictions.

Is the community pet friendly?

Yes! Fountain Palms is a pet-friendly community and welcomes residents and their furry companions. Breed and weight restrictions may apply, so please contact the leasing office for specific pet requirements.

What is the pet deposit and monthly pet rent?

A $300 non-refundable pet deposit is required per pet up to 2 pets, along with $35 per month pet rent per pet up to 2 pets.

Can I transfer to another apartment?

Residents may transfer to another apartment within Fountain Palms, provided they meet the property’s transfer requirements. Please contact the leasing office for more information about available homes and transfer guidelines.

How much notice is required to vacate?

Residents are required to provide a 60-day written notice to vacate, as outlined in the lease agreement.

What is the move-in process?

Once your application is approved, our leasing team will guide you through the remaining steps to get ready for move-in. This includes completing your lease paperwork, providing any required documentation, paying applicable move-in costs, and receiving your keys. Our team will be available to help make the process as smooth and simple as possible.

What is the guest/visitor policy?

Guests and visitors are welcome at Fountain Palms. Residents are responsible for their guests and are expected to ensure they follow all community rules and policies. For specific guest and visitor requirements, please contact the leasing office.

Is there an online resident portal?

Yes! Fountain Palms offers an online resident portal where residents can conveniently make rent payments and submit maintenance requests from the comfort of home.

What can I do through the resident portal?

Fountain Palms resident portal makes it easy to pay rent, view your account ledger, submit maintenance requests, and contact the leasing office – all from the convenience of your computer or mobile device.

Is the community gated or controlled-access?

No. Fountain Palms is not a gated or controlled-access community.

Is there on-site security or camera surveillance?

The community uses certain security-related measures, which may include courtesy patrol services and cameras in selected common areas. These measures are not guarantee of safety or security. Residents should contact 911 regarding emergencies or suspected criminal activity.

What is the lease renewal process?

You will receive a renewal offer notice from the leasing office with your renewal options. You can review the offer and let the leasing office know whether you would like to renew your lease or make other arrangements. Our team is available to answer any questions and help guide you through the renewal process.

When will I be notified of my renewal terms?

We strive to provide residents with their renewal terms at least 75 days before their lease expires, giving you plenty of time to review your options and make a decision.

What shopping and dining options are within a short distance of the community?

Albertsons, Wok Fire, Goodcents Deli Fresh Subs, Fixin’ To Eat, Target, Arrowhead Crossing, Arrowhead Towne Center, In-N-Out Burger, McAlister’s Deli, Olive Garden Italian Restaurant, Firebirds Wood Fired Grill, and Abuelo’s Mexican Restaurant.

What parks and recreational activities are near the community?

Arrowhead Shores Park, Desert Amethyst Park, Rio Vista Community Park, Pioneer Community Park, Sunrise Mountain Preserve, New River Trail, Lake Pleasant Regional Park, Fountain Palms community amenities, Rio Vista Recreation Center, Peoria Sports Complex, and AMF Peoria Lanes.

What opportunities are there for residents to connect with their neighbors?

Fountain Palms offers several shared spaces for residents to relax and socialize, including the clubhouse, community lounge, pool and cabanas, fitness center and each building has its own pod of residents to get to know. We also host community event, giving residents opportunities to meet their neighbors and get involved in the community.

What school district is the community zoned for?

Fountain Palms is located within Peoria Unified School District (PUSD) with the reported assigned public schools being Apache Elementary School (Pre-K-8) and Sunrise Mountain High School.